Meet our staff

Dell Kay Bertino, DVM
I was born and raised in Montana and am a 1992 graduate Oregon/Washington State University. After graduation, I wanted to be a large animal veterinarian and was in a mixed practice for 6 years. My goals changed after I realized how rewarding pets are. I then joined the Moore Lane staff before starting at Shiloh. I love surgery and have tried to excel in that area. I am married to Jason McDonald, a lineman for the rural electric coop. We have 2 cats, OE and HC, 2 dogs, Nick, a Jack Russell with a liver shunt, Sadie, my husband’s bird dog, 1 cockatiel, Joey, and 2 horses Crow and Socks. I enjoy riding horses, boating, golfing and snowmobiling; being outdoors basically.

Marci Cook, DVM
Marci is originally from Billings and is a 1995 graduate of Colorado State University. She is married to Rip, who works as a director/producer for Max Media during football season and Northwestern Video Livestock Auction during the off season. They have a son, Adrian, who is a big animal lover. Marci has developed special interests in ultrasound, especially cardiology, and internal medicine. She has 2 dogs, Otter and Badger, and 3 cats, Weasel, Skunk and Mr. Handsome. Her outside interests include TV sport graphics, horseback riding, hiking and backpacking.

Bella lived out her days with us and is now in kitty heaven.

Amy Korell (Office Manager):
I am a 6th generation Montanan and reside in Laurel with my family. Our home is filled with 2 horses (Cyrus and Chester), 1 cow (Daisy), Max the dog, and 5 cats! I have been a Technician for over 6 years and I am excited about taking on a bigger challenge by being the office manager here at Shiloh! I am very proud to be a part of such an outstanding practice with amazing co-workers!

Receptionists:

Jennifer Price
I am from Denver, CO and have been living in Billings for almost 2 years now. I have a lot of love for animals and enjoy being around them. I have 2 dogs; Sparkle and Kenai and a fish named Tuna. I also enjoy spending time with my son James and husband Joe.

Echo Jones
I have lived in Montana my whole life and currently live in Lockwood with my 2 dogs, Frederick and Maliki, and my rabbit, Francis. I grew up in Joliet and ever since I could walk, animals have been involved in my life. I plan on returning back to college to earn a degree in Conservation Biology. As for now, I enjoy gaining hands on experience and knowledge at Shiloh Veterinary Hospital!

Jasmine Austin
Jasmine is a true Montanan at heart, born and raised in Billings .  She has a beautiful 3 year old baby boy who is her pride and joy.  She is an aspiring med school student hoping to one day practice family medicine.  She loves animals and currently has 3 pets.  One is her big fat orange tabby cat, the other is her tri-pod black lab mix who she rescued from the animal shelter, and her newest addition is a sweet mutt girl who was brought to Shiloh as a stray.  She is not only excited but extremely honored to be part of the SVH team. 

Jenny Jones
I have been in the veterinary field for last 13 years and worked for Shiloh Vet 6 years ago. I have also worked with exotic animals while working at The Beartooth Nature Center and ZooMontana. I love Shiloh Vet and am happy to be back!

Lindsay Serfazo
I have grown up on my family’s ranch in Silesia, Mt. Animals are my passion and I enjoy caring for them. I have an associate’s degree in animal science. I have 2 dogs, Mattie and Chico and 2 cats Jake and Luke. I love camping, hunting and fishing in my spare time. I also take my horse trail riding all the time.

Maggie H.
Maggie joined Shiloh Vet Team in March 2011. She is from Shepherd, MT. Maggie will be graduating MSU Billings with a Business Administration Degree. Maggie is the proud owner of a lab mix named Sophie who she does agility with. She loves being outside skiing in the winter and camping and hiking in the summer.

Elvie… adopted after being hit by a car and had a broken pelvis.

Technicians

Liz Brock
Liz Brock was born in Billings Montana. She grew up surrounded by animals. Her family is a family of animal lovers. She now is married to David, has on child (Samantha), four dogs (Milo, Binny, Toby, and Bridgette) and two horses (Amerreto and Catalina) She enjoys camping, swimming, horseback riding, dancing, shooting guns, yard work, movies, family and good friends.

A "lonesome" dove donated to us.

Tech Assistants

Alicia Cowen
Born in Plains, MT, graduate of Montana State University-Bozeman (Go Cats) with a BS in Animal Science. She lives with her husband along with their zoo consisting of, 1 dog, Dolly, 2 cats, Boston and Simon, 2 birds, and chinchilla, Dusty. She enjoys outdoor activities with her dog such as hiking and horseback riding and taking pictures. She also loves to play tennis during the summer. Alicia is currently taking vet tech courses to become a certified technician.

Bobbi Jo Massic
Bobbi is currently in vet school and we are all hoping she will come back here!

Brittany Knudtzon
Brittany is from Seattle Washington. She moved to Billings to attend Rocky Mountain College where she is working toward her BA in Biology. Her dream is to become a Veterinarian. In Brittany’s free time she enjoys playing soccer and spending time with her boxer.

Tamra Bolz
Started teching 16 yrs. ago, working for Moore Lane Veterinary Hospital for 5 years. I then moved to Texas for 7 years and spent 6 of those years trying to get back home! I was hired at Williams Sebby  Vet Clinic as Lead Tech for 2 years then Lead Surgery Tech for 2 years. The clinic was a mixed practice that also did exotic animals. Being in Texas was a great learning experience, but I am glad to be back in Montana! I enjoy camping, hiking and swimming with my dog, “Banny”.

Haillie Arensmeyer
Born and raised in Montana, I graduated from Laurel High School and I have been in the animal care business for over 5 years.I have 3 dogs; Sadie a Cocker Spaniel, Blair and Finley both St. Bernards. I enjoy many things including fishing, traveling, shopping, exploring Yellowstone Park and telling jokes. I am so excited to be here at Shiloh Veterinary Hospital, working with a fantastic and hard working staff!

Robyn is a lovebird that was donated to us.

Kennel Attendants

Andy Hilario
Andy has worked for SVH since 2003. He is a retired postal officer. His hobbies include golfing, fly fishing, hunting and music/TV. He has 2 blue heeler dogs named Petey and Cosmo, 2 cats Bosco and Emmy, a sinagaw parrot named Otis. Andy is married to Denise with 3 kids, Dana Caine, and Jill.

Paula Rice

When I graduated from West High, I wanted to become a veterinarian. Instead, I got married and had two daughters (who are now married and too busy to have children). I worked my own business for thirty years and decided that’s enough. After a short retirement, I got this job. I hope I can “do good” for the company. My hobby is motorcycle trips to all places. We are very happy to have Paula join our SVH team. She has been an excellent asset!

Brittany Mann
I will be a senior in High School attending Billings West. After I graduate, I plan on taking my generals at Northern Wyoming Community College in Sheridan Wyoming and then go into Accounting at the University of Wyoming. I am happy to be working here because I love animals and new experiences!

Ashley Virag
I am currently an art student at MSU-Billings. I love animals, but I have none of my own. In my spare time, I enjoy photography, painting, knitting, watching television, and playing video games.

Spice… She has gone to pet heaven after a long bout with kidney failure.

Groomer

Kendra Wold, Pet Stylist
Kendra was born and raised in MT. She has worked in the animal field since 2000. She has had her hands in every part of the animal business and now is learning to groom. Animals are her passion. Kendra enjoys traveling and spending time with friends and family. She is thankful to be with us.